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Kiya Store presents top-quality products for your daily needs, with prompt delivery and a refund policy.
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Frequently asked questions
How long will my order take to arrive ?
Delivery usually takes 7–15 business days,depending on the product and your location. You’ll receive a tracking link once your order is shipped.
Will I receive a tracking number ?
Yes , once your order is processed and shipped, we’ll email you a tracking number so you can follow your package’s journey in real time.
What payment methods do you accept ?
Payment can be made through cash on delivery or online.
Are there any hidden fees ?
No , The price you see during checkout is the final price , no hidden charges and delivery charges.
Are my payment details safe ?
Yes. All transactions are protected with SSL encryption and processed by secure third-party payment gateways. We never store your card information.
Can I cancel my order after placing it ?
Orders can be canceled within 12 hours of purchase. After that, it may already be processed by the supplier.
What is your return policy ?
If your item arrives damaged, defective, or not as described, we’ll arrange a replacement or refund. Please contact us within 7 days of delivery.
How do I request a refund?
Simply reach out to our support team via the Contact Us page with your order details and issue. We’ll respond within 24–48 hours.
What happens if my order is delayed ?
If your order takes longer than expected, don’t worry — just contact our support team. We’ll track it for you and keep you updated. In rare cases of excessive delay, we provide a refund or replacement.
